CEU COURSE: MANAGEMENT FUNCTIONS

Basic management functions and processes are reviewed using a case study approach.

Historically, laboratory management had a primary function of organizing and directing the staff to ensure the production of quality laboratory results. In today's healthcare environment, the production of quality laboratory results is only one of the many expected outcomes that must be achieved for a clinical laboratory to attain success. The ability to handle change is one of the most important skills a manager who is a leader can have. As physicians, nurses, and other laboratory professionals have come to rely on the laboratory to provide them with timely, accurate information to diagnose and treat the patient, it is important that the laboratory be responsive to any problems that arise and impede the flow of test results. The laboratory manager must intervene and find ways to solve the problem by researching it, identifying the causes, and solving it by making good decisions. This course will review basic management functions using a case study approach.

"Management involves the concept of achieving goals in an effective and efficient manner by working with and through people" – Randall S. Lambrecht

TARGET AUDIENCE: Technologists, Technicians, Managers, Administrators

LEVEL:
Intermediate

SUCCESSTM CREDITS: 1.0 CEUs

Enter Course

LEARNING OBJECTIVES
At the conclusion of this course, participants should be able to:

  1. List and describe the basic functions of management.
  2. List the major components of the planning process.
  3. List the steps essential for organizing a plan of implementation.
  4. Use the case study provided in the lecture to discuss the management functions presented.

LEARNING TASKS
To receive CEU credit for this course, participants must:

  1. Review the Power Point presentation on "Management Functions" or read the PowerPoint slides and accompanying notes available as a printable Adobe Reader® file.
  2. Read chapter 3 "Management Functions" (Learning Reference 1).
  3. Take the online Post-Test.
  4. Complete the online Course Evaluation.
  5. Print the certificate awarding 1.0 SUCCESS™ CEUs.
  6. Additional references are available for participants interested in reading more (Learning Resources 2 & 3).

FACULTY
Denise Harmening, PhD, MT(ASCP), CLS(NCA)
Heritage Division Director of Instruction & Customer Learning
American Red Cross Biomedical Services, Greater Chesapeake & Potomac Region
Baltimore, MD

CHAPTER CONTRIBUTORS
Randall S. Lambrecht, PhD, MT(ASCP), CLS(NCA)
Dean and Professor, College of Health Sciences
University of Wisconsin
Milwaukee, WI

Marie A. Cato, MBA, MT(ASCP)
Vice President of Operations
Wisconsin Aurora Consolidated Laboratories, Inc.
West Allis, WI

LEARNING REFERENCES

  1. Lambrecht, R.S. & Cato, M. (2007). Chapter 3: Management Functions. In D.M. Harmening (Ed.), Laboratory management: Principles and processes, 2nd ed. (pp. 44 - 63). Philadelphia, PA: F.A. Davis Company.
  2. Assessing your management style. (2009). Retrieved July 1, 2009. Web site: http://www.ejeff.net/assessing_your_management_style.htm
  3. McNamara, C. (2009). Basic Overview of Supervision. Retrieved July 1, 2009. Web site: http://www.mapnp.org/library/suprvise/suprvise.htm

DISCLAIMER
The opinions expressed in this educational activity are those of the faculty and do not necessarily represent the views of the American Red Cross Biomedical Services. Information herein is presented for educational purposes only.

RELEASE DATE: 10/01/2009

REVIEW DATE: 05/08/2016

EXPIRATION DATE:
05/07/2018

ESTIMATED TIME TO COMPLETE ACTIVITY: 1 hour
Last modified: Thursday, January 26, 2017, 01:00 PM